4×4 Rental Consultant

What’s on offer?

An exciting opportunity to join a dynamic and growing team of consultants and be involved in creating an
incredible self-drive experience for our clients. Working alongside an energetic and enthusiastic group of
people, you’ll help create everlasting memories for our clients as they travel amazing Africa.

Who are we?

Discover Africa Group is a team of innovative, experienced, and ambitious go-getters, passionate
about sharing Africa’s best with travellers from all around the world.

Our company consists of Discover Africa, which specialises in bespoke luxury safari travel in
Southern and East Africa, and Drive South Africa, Africa’s leading online rental car comparison and
booking engine.

Whether it’s helping to plan an unforgettable tailor-made safari or enabling an epic self-drive road
trip, our undying mission is to showcase Africa’s unique natural beauty and diverse cultures. We’ve been
there and done that, so we know exactly what it takes to experience Africa at its finest!

We pride ourselves on our excellent customer satisfaction (we’re consistently rated 5 stars) and strive to
deliver exceptional experiences for every traveller that entrusts us with their African adventure.

Having survived and bounced back from COVID, we are looking to expand our current team of 40 to 80
members by 2026.

We’re friendly, supportive and professional and understand that we’re not selling a product – we’re in the
business of making travellers’ dreams come true.

Who are we looking for?

Our ideal candidate will deliver exceptional 4×4 rental advice and service within the Drive South Africa
team that gives a distinct competitive advantage and which converts into a high percentage of enquiries
and drives repeat and referral business.

What perks can you look forward to?

• A competitive salary
• 20 days of paid annual leave
• After 5 years, earn 1 extra annual paid leave day per year, up to a max of 25 days
• Extra paid birthday leave – because no one should work on their birthday!
• Paid sabbatical leave days without tapping into your annual leave
• Flexible working conditions
• Professional development opportunities
• A team led by actively engaged owners who encourage a caring and positive culture
• Working alongside a diverse and dedicated team of professionals
• Africa travel opportunities at discounted rates
• We`re based in the northern suburbs of Cape Town, so you may be travelling against traffic on
  your daily commute.

Sound like the right fit for you? Read the detailed job description below.

Responsibilities:

• Attend to enquiries received from all lead generating platforms within a timeous manner.
• Profile clients to ensure a suitable vehicle is offered for the type of travel and areas the client will
  be travelling to.
• Provide comprehensive information to clients with regards to vehicle equipment, travel
  restrictions and route planning.
• Daily Follow Up emails to be sent to enquiries attended to, ensuring a minimum conversion rate
  of 30% is maintained.
• Accurately execute all reservations and check that information corresponds with quotation
  supplied and Tourplan data.
• Action all special requests and ancillary products required, taking special care with vehicle Cross
  Border applications.
• Create travel documentation (vouchers and confirmation emails) that is precise,
  providing all essential information required for a perfect hire experience.
• Assist clients with failed payment attempts and offer alternative methods to pay.
• Guide clients on supplier operating hours to ensure there is no conflict with arrival/departure
  flight times.
• Circulate relevant Cancellation & No Show policy with quotations and confirmations.
• Cancellations to be actioned with the supplier in a timeous manner and submit refund
  documentation for processing.
• Continue to provide a concierge service to clients post booking through to their return, assisting
  with all invoice queries and requests.
• Offer comprehensive advice and guidance as requested.
• Maintain the enquiry management dashboard (via Tourplan) at all times resulting in an accurate
  reflection of the status to enable accurate reporting.
• Complaints to be prioritised until the situation is amicably resolved.
• Weekend and After Hours Duty to be worked as scheduled.
• Assist with the after hours / emergency phone.
• Assist with additional tasks as and when required.

Requirements:

• Qualification & Job Requirements
  ○ Matric
  ○ Tertiary qualification in travel/tourism an advantage
• Experience
  ○ 3-5 years Customer Service Experience with sales (face to face or telesales)
  ○ 4×4 and camper van rental sales experience an added advantage
  ○ Strong knowledge of Africa and self-drive destinations
• Skills, Knowledge & Attributes
  ○ Computer Literate – MS Office / Google Workplace
  ○ Tourplan system knowledge an advantage
  ○ Must have driver’s licence and own transport
  ○ Excellent written and verbal communication skills
  ○ Good time management and problem solving skills
  ○ Strong admin and organisational skills
  ○ Driven sales and customer service skills
  ○ Highly flexible with ability to work in a fast-paced and dynamic environment

Ready to apply?

Please send your CV to careers@discoverafricagroup.com with the subject line “4×4 Rental Consultant”

Please take note:

Only shortlisted applicants will be contacted. Applicants who have not been contacted within 30 of
applying can consider their application as unsuccessful and hereby being thanked for their interest in our
company.